Refund policy

This policy applies to paid application analytics engagements with developerapiportal (instrumentation, funnel diagnostics, retention analysis, and dashboard design). Website pricing is informational; refunds relate only to fees paid under a signed engagement agreement or confirmed invoice.

Eligibility

Refund requests are considered when we have not started the agreed work, or when we cancel an engagement for reasons attributable to us. Once discovery workshops, schema drafting, or implementation work has begun, refunds are assessed as partial based on completed milestones.

Timeframe to request

Submit refund requests within 14 days of the invoice payment date or within 7 days of a scheduled kickoff that we cancel, whichever applies. Requests after those windows may be declined unless required by mandatory law.

Full refunds

A full refund may be issued if you cancel in writing before the kickoff date and before we have performed billable work, or if we are unable to deliver the engagement and no mutually agreed substitute date is found.

Partial refunds

If work has started, we may refund the unused portion of prepaid fees after deducting completed milestones (for example: discovery complete, schema delivered, instrumentation QA in progress). Time already spent and documented is non-refundable.

Non-refundable items

• Completed deliverables already accepted or delivered (schemas, diagnostic reports, dashboard builds handed over).
• Third-party tool license fees you purchased directly (analytics platforms, cloud accounts)—we do not resell those licenses through this site.
• Deposits marked as non-refundable in your engagement agreement when reserved calendar time was held exclusively for your team.

Cancellation and rescheduling

You may reschedule a kickoff once without penalty if you give at least 5 business days’ notice. Shorter notice may forfeit a scheduling deposit if one was agreed in writing. Repeated no-shows to scheduled working sessions may be billed as used time and reduce any prepaid balance eligible for refund.

Work already started / materials

Draft documents and configuration work created during the engagement remain subject to the intellectual property terms in your agreement. Fees covering work already performed are not refundable. We do not typically purchase custom physical materials for these services; if exceptional purchases were pre-approved in writing, unused items may be returned to you or deducted from a partial refund at cost.

Refund process and timing

Email hello@developerapiportal.digital with your invoice reference, reason for the request, and preferred contact. We confirm receipt within 5 business days and aim to resolve within 15 business days. Approved refunds are returned via the original payment method when possible, otherwise by bank transfer to an account you designate.

Processing time

After approval, allow up to 10 business days for the funds to appear, depending on your bank or payment provider.

Contact

Refund requests and questions: 1706-9, Daehak-dong, Gwanak-gu, Seoul, Korea; +82-6-355-0323; hello@developerapiportal.digital.